Your Information, Our Responsibility

kkfbf's Privacy Policy

This policy transparently sets out the full details of how we collect, store, and protect your personal information.

Table of Contents

Introduction & Scope

kkfbf is a safe and reliable online gaming platform operated for players in Bangladesh. This Privacy Policy explains how kkfbf collects your personal information, the purposes for which it is used, how it is stored, and the circumstances under which it may be shared with third parties.

By creating an account on our platform or browsing the site, you consent to the terms of this policy. This policy is considered an integral part of the Terms & Conditions.

Important: This policy applies only to kkfbf's own platform and services. Third-party websites or applications are governed by their own privacy policies.

This policy has been drafted in accordance with the applicable data protection regulations of Bangladesh. kkfbf is committed to maintaining transparency and user trust at all times.

Information We Collect

kkfbf collects only the information necessary to provide services and manage accounts. The categories of information collected are listed below:

A. Identity Information

  • Full name (first name and last name)
  • Date of birth (for age verification)
  • National ID card or passport details (for KYC verification)
  • Username and password

B. Contact Information

  • Email address
  • Mobile number
  • Current address (where applicable)

C. Financial Transaction Information

  • Mobile number linked to a bKash, Nagad, or Rocket account
  • Bank account number and bank name (for bank transfers)
  • Deposit and withdrawal amounts and dates
  • Transaction reference numbers

D. Technical Information

  • IP address and device type
  • Browser and operating system details
  • Login time, session duration, and activity logs
  • Cookies and similar tracking data

E. Gaming Activity Information

  • Play history and betting records
  • Bonus usage details
  • Preferred game categories and providers
  • VIP level and points information

Purpose of Using Information

kkfbf uses your information for the following legitimate purposes only. Information is never used beyond these approved purposes.

Account Management & Service Delivery

Personal information is used to create, verify, and maintain your account, and to make all platform features available to you. This includes processing transactions, awarding bonuses, and providing VIP benefits.

Identity & Age Verification (KYC)

kkfbf follows a KYC (Know Your Customer) process to ensure responsible gaming and prevent fraud. This process verifies your identity and age-related information. Only users aged 21 or above are permitted to use the platform.

Security & Fraud Prevention

Technical data and transaction records are analyzed to ensure account security, detect suspicious activity, and prevent money laundering (AML).

Customer Support

Our 24/7 support team uses contact information to resolve any issues or queries you may have. We provide assistance in both Bengali and English.

Platform Improvement & Personalization

kkfbf analyzes your gaming preferences and behavior to improve and personalize your experience. This includes relevant game recommendations and bonus offers.

Marketing Communications

With your consent, we may contact you by email or through the platform about new offers, promotions, or important platform updates. You may withdraw this consent at any time.

Basis for Processing: kkfbf processes your information on three legal grounds — your consent; fulfilling contractual obligations (service delivery); and protecting legitimate interests (security and fraud prevention).

Sharing Information with Third Parties

kkfbf does not sell your personal information or disclose it without authorization. However, limited information may be shared in the following circumstances for operational purposes:

Payment Processors

The necessary information is shared with the relevant payment processors to complete transactions via bKash, Nagad, Rocket, and bank transfers. These organizations follow their own privacy and security policies.

Game Software Providers

Minimal activity-related information may be shared with software providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, as well as others, for the purpose of operating gaming services.

Technology Service Providers

Third-party organizations involved in cloud hosting, cybersecurity, analytics, and customer service tools may have limited access to information. These organizations operate under kkfbf's direction and in compliance with contractual obligations.

Legal Obligations

Information may be provided to competent authorities as required to comply with applicable laws in Bangladesh or court orders. In such cases, kkfbf will provide only the information that is legally required.

  • Your information is not shared with any third-party advertisers.
  • Information is not sold, rented, or exchanged.
  • All third-party service providers are required to sign a data protection agreement.

Data Security Measures

kkfbf employs industry-standard technical and organizational measures to protect your personal and financial information. Our security framework is as follows:

SSL Encryption

All data transmission on the site is protected by SSL (Secure Socket Layer) encryption technology. This ensures that any information exchanged between your browser and our servers remains unreadable to third parties.

Access Control

Only authorized staff are given limited access to your information for necessary work purposes. Strict authentication procedures are followed to access internal systems.

Encrypted Data Storage

Sensitive stored information, particularly passwords and financial details, is kept in encrypted form. Passwords are never stored in plain text under any circumstances.

Regular Security Reviews

Regular security audits are conducted on our systems. Any vulnerabilities identified are addressed promptly.

Your Role: You also play an important part in keeping your account secure. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, report it to [email protected] immediately.

Cookies & Tracking Technology

Cookies and similar technologies are used on the kkfbf website. Cookies are small text files stored on your device that help the site function correctly and improve your experience.

Essential Cookies

These cookies are necessary for the basic functionality of the site. They are used to maintain login sessions, perform security checks, and save language preferences. These cookies cannot be disabled.

Functionality Cookies

These cookies are used to remember your preferences and settings, such as game display preferences or interface settings.

Analytical Cookies

Anonymous statistics are collected to understand how the site is being used and to improve the user experience.

You can control cookie use by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

Data Retention Period

kkfbf retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

  • Account Information: For the entire period the account remains active, and for the period required to meet legal obligations after the account is closed.
  • Financial Transaction Records: For the period required to fulfill legal obligations related to accounting and taxation.
  • KYC Documents: For the period stipulated by legal requirements.
  • Gaming Activity Logs: For a limited period for dispute resolution and security purposes.
  • Marketing Consent Data: Until the date consent is withdrawn or until the specified period ends.

Once the specified period has expired, information is securely deleted or anonymized.

Your Rights

As a registered user of kkfbf, you have the following rights over your own information:

Right of Access

You can find out what information we hold about you and how it is being used. A copy will be provided upon request.

Right to Rectification

If there are any errors or inaccuracies in the information we hold about you, you may request a correction. Some information can be changed directly in your account settings.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, complete deletion may not be possible if there are legal obligations or unresolved disputes.

Right to Restrict Processing

In certain circumstances, you may ask for processing of your information to be restricted, for example while a dispute over the accuracy of the information is ongoing.

Right to Withdraw Consent

Consent given for marketing communications may be withdrawn at any time. Processing completed prior to withdrawal of consent will remain valid.

To exercise your rights: Email [email protected] to exercise any of the above rights. We will process your request as quickly as possible. Some information may be required to verify your identity.

Protection of Minors

kkfbf is a platform operated exclusively for users aged 21 or above. We do not knowingly collect or store information from any minor.

Age is verified during the registration process. If there is reason to suspect that a user is under 21, the relevant account will be suspended immediately and any collected information will be deleted.

If you find out that a minor has created an account on our platform, please contact us immediately at [email protected].

To learn more about responsible gaming, please visit our Responsible Gaming page.

Policy Changes

kkfbf may update or revise this privacy policy from time to time. Changes may be made due to:

  • Legal or regulatory changes
  • Introduction of new features or services on the platform
  • Improvements to data protection practices
  • Clarifications based on user feedback

For any significant changes, registered users will be notified by email or through a notice on the platform. The revised policy will take effect from the date it is published.

Continued use of the platform after a policy change will be considered as your acceptance of the revised policy. For this reason, it is recommended that you review this page regularly.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

  • Email: [email protected]
  • Live Chat: Available 24/7 — log in to the platform and use the live chat support
  • Language: Support is available in both Bengali and English

To process your request properly, please provide your name, registered email address, and a detailed description of your request.

For more information: You can also find useful information on our FAQ page, Terms & Conditions, and Responsible Gaming page.

Have more questions?

Our support team is with you 24/7. Contact us directly via live chat for help with anything, or visit the FAQ page.

View FAQ